Higher income. Lower costs. More retention. Less churn. Every business wants to deliver better results, but what is the best way to achieve it? In today’s digital-first world, the answers are increasingly numerous your product. Yes, it should be a means to provide maximum value and unmatched features and functionality to your users. But it can—and needs to be—more than that.

Pendo’s complete product experience platform exists to maximize the value of the software for users And business. For the latter, here are four better business outcomes Pendo can achieve for customers—and how Pendo can do it.

1. Reduce costs

Especially in times when budgets are frozen or shrinking, controlling spending becomes important. Pendo makes it easy for product and IT teams to control costs and maximize resource ROI.

Reject support ticket

The last thing you want is for your IT team to be inundated with support tickets regarding basic features or usage. But often IT finds itself drowning in these types of requests. Often the backlog of support tickets comes from poor communities orientation experience. Users quickly forget everything covered in a “one and done” session, only to not know what to do when it comes time to apply their knowledge.

Pendo changes all this by delivering onboarding and support to users in a timely, contextual and relevant way. By guiding users through features and workflows via in-app notifications, the platform helps teams ensure that users get support wherever and whenever they need it, and that they will always have access to that support. Automated onboarding in these kinds of applications not only scales easily, but also gives IT teams the freedom to do more strategic and meaningful work.

Make time for developers

Pendo’s in-app messaging types also allow you to deploy them quickly freeing up engineering time and resources. Pendo allows non-engineers to create guides intuitively, easily, and quickly. What once took an engineer days to build, can now be completed by a product manager in an hour. Pendo also allows developers to apply “hotfixes” for small bugs or issues that would normally take engineers time to fully resolve. By empowering engineers to focus on more strategic, higher-impact work, businesses are setting themselves up for greater success.

Make better decisions

Businesses always have product and development priorities. But how do they know they are the right priority? How can they be sure that the choices they make are the ones most likely to produce value for their customers and themselves? With tools like RoadmapPendo enables product teams to build alignment among project stakeholders, prove business impact, tie priorities to customer feedback requests, and make updates in real-time.

2. Increase income

It’s important for businesses to increase their revenue—and not just at any cost, but at the right cost. By automating growth opportunities in your product, Pendo helps put your business on a path to sustainable growth, and a means to scale.

Product-driven growth

Your product is more than just the sum of its core features and functions. It is also a sales tool, marketing channel, support center, and much more for your business. Through in-app guide and notifications, rich behavioral analytics, and comprehensive feedback management, Pendo helps businesses turn their products into gifts that keep on giving in terms of growth and revenue generation.

Customer expansion

One of the main benefits of Pendo is powered product-driven growth is a greater expansion of customers. Pendo’s advanced analytics allow you to segment based on metadata and behavior, so you can target automated cross-sell and upsell campaigns to customers for whom it makes sense, and not to customers who don’t. The result is personalized sales and marketing content delivered to customers who are most likely to convert from it.

In-app messaging

The ability to communicate with users where and when it matters most—in the app itself, while they’re using it—is what helps customers get the most out of the digital experiences you provide. Pendo lets you build cohesive, intuitive experiences for users across web and mobile apps—and you don’t have to be a developer to do it. With the help of our simple visual designer, anyone in your company can take advantage of this powerful means of communication.

3. Increase loyalty

Bringing in more customers is important for growth. But what is equally important is maintaining and growing the enthusiasm of your customer base. Acquiring new customers costs much more than retaining existing ones, and Pendo gives you the power to increase customer loyalty in a variety of ways.

In-app self-service

First, businesses can give customers the ability to move quickly by providing always-on and automated self-service. Gone are the days of waiting for a manual solution to a problem that is easily resolved with the right support. Moreover, with one source of truth support such as Resource Centercustomers will have continuous access to a storehouse of information about releases, FAQs, and how-tos that will allow them to get value from your products more quickly and efficiently.

Higher adoption

The main value of in-app support and the orientation is to make customers and employees evaluate faster. The result is that adoption increases, as does consistency of use. Why take the risk of trying to enable or notify users about a new feature in an external channel like email that you can’t control? By leveraging in-app guidance, you know that customers will see information about what’s new and upcoming when it makes sense, and therefore be more likely to adopt what’s being offered.

4. Improve operations

At a time when the macro economy is facing serious challenges, efficiency is the main key. Pendo tools help businesses hone and simplify operations, so they get the most out of what they build and invest.

Achieve clarity and focus

The best product experience platforms give you clear insight into what works for your products, what doesn’t, and what your customers remember most. By harnessing power product analysisbusinesses can set clear priorities about what needs to be improved, expanded, or created in the user experience, and focus on developing what matters most. Soliciting feedback through in-app polls and surveys in Pendo also generates important qualitative data for product teams to validate that their focus is on the right things.

Empower internal teams

As a business, your greatest asset is your talent, and Pendo makes it even easier to empower employees to do their best work. Guide your employees through new ways of working, improved workflows, and internal application rollouts just as you would for customers. Leverage powerful analytics to understand how work happens, and use segmented in-app messaging to get help to those who need it, all at once leaving those who are not alone. With Pendo, everything is possible.

Innovate faster

Pendo enables teams to make changes and iterate on them at unprecedented speed. By leveraging product analytics, you can quickly find out how, for example, a new feature is performing. Does it meet adoption and usage expectations? Does it produce input? If yes, are the sentiments expressed therein as expected? By quickly seeing how your product is performing in the field, product teams can innovate and experiment with changes faster than ever.

Want to learn more about Pendo’s comprehensive product experience platform—and how it can help you achieve key business results? Take a self-guided tour or schedule a special demo Today.