The company teams throughout the industry found that they sank into software that was less utilized, poor orientation and training, and endless IT support tickets.

The result? Millions of people in wasted software investment, employees who struggle to adopt critical systems and workflows, and slower executions at strategic initiatives. When looking for solutions, these teams often find themselves at a crossroads. So many software vendors promise overall extraordinary business products, but they do not have data to support their claims.

A study that shows the value of the pendo platform

Pendo changed the game, and we have statistics to prove it. To place real numbers behind the impact of our software experience management platform (SXM), we assign Forrester Consulting to conduct a total study of Economic Impact ™ (TEI) 2025.

This is how it works: Forrester interviewed six decision makers from five organizations with experience using Pendo. For the purposes of this research, it combines and anonymizes the experience being interviewed and combines their results into a joint organization which is a global company worth $ 30 billion with 35,000 employees.

Now the results are in – and they are substantial.

The impact of the pendo, with numbers

For three years, this joint organization was achieved $ 3.81 million in benefits with pendo After an investment of $ 765,000, with a return period of less than six months. The benefits include:

• $ 1.2 million In the efficiency of the product team. Using Pendo Analytics, the team has a better understanding of the software platform and the features most widely used by their employees.
• $ 1.1 million In savings from more efficient training and onboarding. In-App Pendo Guide Driving A 50% increase In the speed of adoption of software and orientation.
• $ 1.3 million In increasing productivity. Company stored 94,500 working hours When they make continuous improvements based on user feedback, insight, and analytic.

A pendo customer in the financial services industry told Forrester, “Pendo has given time to return to branch users to focus on what is most important, including increasing new assets, spending more time talking with clients, and building deeper relationships.”

Cut a support ticket while driving compliance

The team also reported that the Pendo allowed them to automate support unlike before. Before adopting the platform, the composite business received an average of 200 TIR TICKETS of IT Support per year related to applications and features. Pendo not only helps the team to cut this support ticket number by 80%it also lowered the time to complete the ticket that was indeed in 25%.

Pendo not only made it easier for the team to improve the scale of support like this, but also helps them foster greater compliance when they do. “The person being interviewed noted how the pendo Analytical capabilities allow their product team to monitor user behavior, users Involvement with compliance resources, and overall compliance, “this research records.” This insight helps identify the fields of improvement, measuring the effectiveness of compliance, and Demonstrate compliance efforts to stakeholders. “

Get more from your software, do more for your users

The amount is clear: Pendo helps the team increase productivity and efficiency while cutting the cost of support and training dramatically. By making software smarter, smoother, and easier to use, this gives the power of business that brings the organization to the next level.

Ready to learn more about the total economic impacts that can be done by your people? Get complete studies and watch Webinar on Demand featuring Pendo Todd Olson CEO.