On TV shows TerminationLumon Tech employees have a completely different personality that is only activated at work. “Innies” has no knowledge of the outside world and is limited to the technology provided by the company.

It is terrible because this arrangement is possible for people in the booth, it might sound ideal for CIO who work too much. Imagine employees who never enjoy the shadow, always follow every compliance guideline, and hang on every word in a security training session!

But of course, people who work in your company are not hairy people. They are complete human beings, with all creativity and carelessness potential. When they are frustrated with their software tools, they find other solutions. This solution and the impact of the average cost of the company $ 100 million per year.

Our latest guide aims to help reduce inevitable risks in combining mistaken human beings with difficult piles of technology. That is called CIO Guide to Reducing Risks Related to Software: Enforcing Security and Compliance Without risking your sanity.

The following is a quick view on the success story of real life in this guide.

Four companies that reduce the risk at intersection of people and software

It is very easy to control the level of risk required by software: You can evaluate each software security feature, get guarantees and guarantees, and make them their support team problems as the last choice.

Human risk factors are more difficult, but these stories show that you can succeed.

1. Overcoming security vulnerability

Your employees cannot possibly have the best security practices on the front lines of their minds at any time. When new risks emerge, such as fraud or new viruses, it may be difficult to issue news.

Cisco Cloudlock Facing these challenges when Google Documents Oauth exploited. They need to contact their customers with urgent information that can help control damage. But they know that email notifications have a low level of response.

Add another wrinkle: Email address to the file for an account is not always associated with the final user required by Cisco Cloudlock.

So they make a notification in the application with Pendo Guides who tell customers about the violation. This also presents the next option and steps. They see a Response rate 68% For the notification, far more than they have ever achieved in email.

The story of Cisco Cloudlock shows that the best communication channel for direct security risks in relevant applications.

2. Ensuring greater compliance and efficiency

Sectors such as health and financial care are accustomed to dealing with regulations on how they handle data. When the government graduated and pursued more privacy laws, each industry became more regulated. Stay obedient to be challenging, but another option is to cause fines and lose public confidence.

Open Source Software Company Red hat is dealing with compliance problems, as well as inefficiencies and duplicated work. They use Analytical Pendo To get a holistic view of how their employees use software. Then they were mobilized Pendo Guide To send special content to new users and others who are at higher risk than non -compliance.

Their efforts to save estimates 2,300 hours re -work in one month.

Red Hat’s experience shows the importance of fully understanding the problem before applying a solution. User analysis is the key to making permanent improvements.

3. Reduces the shadow

If your employees are frustrated with the software that has been given to them, they tend to find their own improvements. This means carrying software that is not approved and not completed into their workflow. Locking a work device is one way to fight the problem, but usually leads to a weapon race with employees who find new ways in each prohibition.

IHS Markit Find a better solution: Make sure your software offer meets your user’s needs. They use Pendo Analytics to measure the volume of use for each software feature. With data in hand, they can identify:

• Valuable features that are less utilized to be promoted
• Features that are not used for trimming
• Gap in functionality to be closed

IHS Markit can be more suitable with their software with user requests, avoiding frustration that leads to shadowing among customers.

4. Complete software dissatisfaction

The results of poor security habits or lack of compliance are easily recognized. Software dissatisfaction, basically, is more difficult to get rid of. The employees calmly struggle with the software they use every day. This type of dissatisfaction causes loss of productivity, overshadowing it, expenditure of wasted software, fatigue, and even employees of employees.

Forms of tax, audit, and global advisors with 300,000 employees face this problem on a large scale. They struggle to understand how employees interact with more than 150 internal applications. Lack of clarity makes it more difficult to make a pile of technology that can be managed that will promote, not prevent, productivity.

Companies use Pendo to help understand exactly how employees use applications. Insights include where employees struggle, which applications are the most useful, and which only add chaos.

Through analysis and insight assisted by AI, the company makes changes that result in an increase in productivity of 25%. The problem is not an employee or software – it is a lack of understanding of how they work together.

Reduce risk through analysis, insight and guidance

Unless you work on the floor cut off on Lumon Tech, your employees are mistaken human beings tend to behave in an unexpected way. When you can better understand where the system fails, you can reduce the risk of safety, compliance, and productivity. And you can guide more intelligent software expenditure and reduce waste at the same time.

Ready to learn more about how Pendo helps the IT team reduce risk? Get complete guidelines and schedule a demo.